Shipping policy
Last Updated: February 2026
Thank you for shopping with Scentnova. We are committed to delivering your order safely and on time.
1. Shipping Coverage
We currently ship nationwide across Pakistan.
2. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message once your order has been dispatched.
3. Delivery Time
Estimated delivery times:
Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–6 business days
Delivery times may vary during peak seasons, sales, or due to unforeseen courier delays.
4. Shipping Charges
Standard Shipping Charges: Rs.210.
Free Shipping on orders above Rs. 3500.
Shipping charges (if applicable) will be displayed at checkout before payment confirmation.
5. Order Tracking
Once your order is shipped, you will receive tracking details via SMS or email.
You can track your parcel using the courier tracking number provided.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
Please ensure someone is available at the provided address to receive the parcel.
7. Delays & Exceptions
While we strive to deliver within the estimated timeframe, delays may occur due to:
Weather conditions
Public holidays
Courier service disruptions
Incomplete or incorrect shipping details
Scentnova is not responsible for delays caused by courier partners once the order has been dispatched.
8. Incorrect Address
Please ensure your shipping details are accurate.
Scentnova is not responsible for orders delayed or returned due to incorrect or incomplete addresses.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear photos of the parcel and product at:
📧 contact.scentnova@gmail.com
📱 WhatsApp: 0332-9765003
We will review the issue and resolve it as quickly as possible.
If you have any further questions regarding shipping, feel free to contact our support team.
Scentnova
Luxury Fragrances. Delivered with Care.